Terms and Conditions

Terms of Sale

The customer is to pay for their own electrical and plumbing connections and the cost of any necessary alterations to their premises. Protech Hospitality Equipment is to complete the delivery on or about the date agreed upon in the contract, but this obligation is subject to the premises being ready to receive the installation and to all delays directly arising from shipping, non-availability of ordered equipment, strikes, lockouts, accidents, fires, wars, acts of God, non-delivery of material or parts by suppliers or any other cause or reason whatsoever beyond our control. No such delay shall excuse or justify the client’s refusal to accept delivery of the equipment.

Warranties

The equipment is covered by the manufacturer’s warranty and any terms and conditions that may apply under said warranty. This may vary from manufacturer to manufacturer.

Payment

All equipment remains the property of Protech Hospitality Equipment until such time as payment has been effected in full and all monies have been fully cleared in the relevant bank account. Delivery will not occur until your payment has been received and cleared in our bank account. Any agreement arising out of this request shall be deemed to have been entered into at the relevant place of execution and all monies payable hereunder shall be payable at the relevant office of Protech Hospitality Equipment. Payment terms may be revoked or amended at the sole discretion of Protech Hospitality Equipment, giving written notice to the customer.

Delivery

Protech Hospitality Equipment shall provide to the customer the estimated dates of delivery and will provide their best to maintain these estimated dates. However, undue delays are not the responsibility of Protech Hospitality Equipment. Delivery is kerbside only unless otherwise requested by the customer. Any additional delivery requirements must be given at a reasonable time prior to the delivery date. The customer may incur an additional delivery cost. Protech Hospitality will not be liable for a wrongly given address. If the item is delivered damaged, the delivery company will be liable to replace the item or offer a discount for the damage. This process will be organised by Protech Hospitality Equipment.

FREE delivery*

Free Delivery is provided Monday to Friday within Sydney metropolitan and other selected areas. Excludes certain products/brands and is subject to reasonable access. Delivery is to Kerbside only. Minimum spend of $2,000+GST apply.

Removal & recycling*

At the time of delivery, we can also remove your old appliances to be recycled if you are located in Sydney metro area.

Old equipment being removed from your shop must be similar to the new equipment to be delivered, and fully disconnected from power, water and gas (gas and water disconnections must be performed by a licensed plumber) and free from any obstacles that might slow down the removal process.The item must be located at a loading dock or on the side of the road for the courier to pick it up.

We can also take away and recycle the packaging from your new purchases.

Please note: you can only qualify for free disposal and removal of old appliances if you are in fact buying a new, or similar replacement item for the old item. Minimum spend of $2,000+GST apply. Does not include installation.

Prices

Prices are subject to alteration without notice and do not include GST unless stated.

Occasionally an error may cause the price published or advertised for Goods to be incorrect, in which case PCK will be under no obligation to honour the incorrect price.

Online Orders

Online orders are not confirmed until a representative of Protech Hospitality Equipment has verbally approved with you that pricing, including delivery and the availability of the items[s] is correct. It is the responsibility of the customer to ensure that items listed for sale are correct.

Promotions and Discounts

All Promotions and Discounts as free delivery, $25 off first order on sign up and 5% off are not to be used in conjunction with any other offers and available only with a minimum spend of $2,000+GST

Returns

Providing the item is unused and in its original packaging, the item may be returned at a 20% re-stocking fee. The client will be liable for all shipping costs or may organize own delivery. If the item is damaged it will not be eligible for return.

Cancellation of Orders

The order can be cancelled under certain conditions such as, if any item/s is out of stock after order has been placed, before payment has been made, the price is incorrect.