As soon as you have any issues i.e a fridge temperature being too high (over 10 degrees) or oven not turning on etc. please check these troubleshooting points before you place any calls:
1 - Is the fridge turned on at the switchboard (sometimes a fridge gets wet and then trips the circuit breaker, so please check this first as we will have to charge you for the service call.)
2 - Is the evaporator clean of any dust and grime so that the fridge motor can “breathe”? If not, please clean it first and see if this brings the temperature down again.
3 - Any issues with pilot lights on ovens and stoves, please make sure that the unit is clean and the pilot is not blocked as this also is a very common issue and is not covered under warranty.
If you have checked and none of the above are an issue then please ring our 1300 368 911 number and provide our office with the following details:
1 - Serial number and Model number are on a tag either inside or on the sides of an equipment, ideally, take a photo so we have all the info handy for the manufacturer.
2 - Date of purchase if you have it handy
3 - What is the issue